Feed back and Complaints

Registered NDIS providers must cooperate with advocates and other representatives of people with disability who are affected by complaints or incidents.

Play Therapy Melbourne can be contacted on:
Phone: (03) 9439 2450
Email: enquiries@playtherapymelbourne.com
Main Postal Address: PO Box 485, Eltham 3095

Disability Advocacy Finder:
https://askizzy.org.au/disability-advocacy-finder

In Victoria, disabled people can make complaints to the Disability Services Commissioner (DSC) for issues with disability services, the Victorian Equal Opportunity and Human Rights Commission (VEOHRC) for discrimination, and the Victorian Ombudsman for government actions.

Here’s a more detailed breakdown:

Disability Services Commissioner (DSC)

The DSC is an independent agency that helps resolve complaints about disability services delivered by registered providers, particularly those funded or contracted by the Department of Families, Fairness and Housing (DFFH) or the Transport Accident Commission (TAC).
You can contact them by calling 1800 677 342 or visiting their website: www.odsc.vic.gov.au.

Victorian Equal Opportunity and Human Rights Commission (VEOHRC)

• The VEOHRC deals with complaints related to discrimination, victimisation, sexual harassment, racial or religious vilification, and equal opportunity and human rights issues.
• You can contact them by calling 1300 292 153 (weekdays 10am-2pm) or emailing enquiries@veohrc.vic.gov.au.

Victorian Ombudsman

• The Ombudsman investigates complaints about decisions, actions, or inaction by State and local government authorities.
• You can contact them by calling 9613 6222 or 1800 806 314 (regional) or visiting their website: www.ombudsman.vic.gov.au.

NDIS Quality and Safeguards Commission:

• For complaints about NDIS providers, you can contact the NDIS Quality and Safeguards Commission.

Victorian Civil and Administrative Tribunal (VCAT):

• Victoria allows for complaints to be brought directly to VCAT.

Victorian Disability Worker Commission:

• The Victorian Disability Worker Commission regulates all disability workers in Victoria, and provides a central point where any person can make a complaint or report concerns about the quality and safety of services provided by disability workers in Victoria.