A cancellation is a short notice cancellation if the participant:
- Does not show up for a scheduled support within a reasonable time, or is not present at the agreed place and within a reasonable time when the provider is travelling to deliver the support; or
- Has given less than seven (7) clear days’ notice for a support.
NDIS Pricing Arrangements and Price Limits 2022-23 Version 1.0 (published 27/06/2022) Page 22 of 101
We are focused on ensuring you are provided a level of support even if you are unable to attend your face-to-face appointment.
If a participant is unable to attend their allocated appointment time and you have been unable to provide us with 7 days’ notice, we wish to assure you that we will make every attempt to deliver alternative support in this allocated time as we understand your funding is limited and we want to ensure you are receiving service for fee wherever possible.
Alternate Services We Can Provide:
These may include (and are not limited to): Telehealth appointments (for parent/carer) meetings or child sessions, care team meetings, resource building, providing individualised information and education based on treatment goals, connecting with other providers in the care team, connecting with schools and educators, providing a treatment report/support letter. If you have a preference, please discuss with us. When we have a late cancellation, we will reach out to you via email or phone and check in regarding what you feel would be most beneficial, we will also make sure we offer suggestions based on our clinical judgement and rationale as to what we feel would be a good use of this time.
For more information about the National Disability Insurance Scheme (NDIS), please visit the NDIS website.